Process Mapping
Visualising and understanding the "end to end" of a process is the first step to improving it.
Mapping the what, when, who and how of a process is key to improving business performance or preparing the way for implementation of new systems.
Having a process represented in a visual map is a great way to show the pressure points, interactions or lack of them within a process.
- Site visit and information capture
- Gather tasks and interactions
- Draw the "As Is" Process
- Workshop the "To Be" Process
We offer a range of mapping and consultancy services to capture your business processes and assist with improving them.
- Outline maps – high level maps which show overall business process – often combined with swimlane maps.
- Swimlane flow diagrams – detailed maps capturing the end to end process what, when, who and how
- Decision Trees – ideal for supporting change, training and procedures